Eleven Privacy Policy

Effective Date: 1 January 2024
Eleven Eats (“we,” “us,” or “our”) is committed to protecting your privacy and providing a secure online experience. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information through our website. By accessing or using our website, you consent to the terms outlined in this policy.

1. Information We Collect:
We may collect the following types of information when you visit our website:
a. Personal Information:
Contact Information: such as your name, email address, phone number, and mailing address.
Reservation Information: if you make a reservation through our website, we may collect details about your reservation, including date, time, and the number of guests.
b. Non-Personal Information:
Usage Data: information about your browsing history, device type, operating system, and IP address.
Cookies: data stored on your device to enhance your website experience. You can adjust your browser settings to manage cookies.

2. How We Use Your Information:
We use your information for the following purposes:
To provide you with the services you request, such as making reservations.
To personalise your experience and improve our website.
To communicate with you about reservations, updates, promotions, and events.

3. Information Sharing:
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with service providers and partners who assist us in delivering our services. We may also share your information if required by law or to protect our rights.

4. Security:
We implement reasonable security measures to protect your information. However, no online platform is completely secure, and we cannot guarantee the security of your data.

5. Your Choices:
You have the right to:
Access, update, or delete your personal information.
Opt-out of receiving promotional communications from us.
Manage cookies through your browser settings.

6. Children’s Privacy:
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

7. Changes to This Privacy Policy:
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with a revised effective date.

8. Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at:
11 Huguenot Street, Franschhoek
reservations@eleveneats.co.za
+27 21 023 3755

9. Consent:
By using our website, you consent to the practices described in this Privacy Policy.
Thank you for choosing Eleven Eats. Your privacy is important to us, and we are dedicated to safeguarding your information.